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The Avianca refund policy is rather straightforward. If your ticket meets the criteria, you can ask for a refund. Consult your flight schedule to see if you are eligible for a refund. To obtain a refund, you must first determine your eligibility. You must request a refund before it can be processed. You shouldn't anticipate getting a refund for the full amount of your purchase because there can be a cancellation fee associated with your ticket. The bulk of refunds will involve a tax amount reduction.